Terms & Conditions

Welcome to Creative Playground Education! 

These Terms and Conditions (“Terms”) govern your ("Customer") use of the Creative Playground Education (“we,” “us” or “Company”) website, https://creativeplayground.com.au (the “Site”) on any device. 

The Site is provided as a portal for the Customer and the Company. These Terms govern your use of the Site. By using the Site, this constitutes your agreement to follow the Terms. 

Terms Modification

The Company may revise the copy of the Terms & Conditions on the Site without prior verbal nor written notice to the Customer. Thus, we highly recommend you to read the Terms every time you visit the Site.

Terms apply immediately after the modification has been made. 

Information Accuracy

It is within the Company's best interest to ensure that the information presented on the Site is as accurate as possible. However, we also recognise that some of the said information can be incomplete, slightly inaccurate, or out of date. All specifications, products, descriptions, and prices of products on the Site are subject to change at any time without notice. 

We make all reasonable efforts to accurately display the attributes of our products. We do not warrant the accuracy or completeness of the information, content, or materials provided through the Site.

Any inclusion of products or services on the Site does not imply automatic availability at any time. We reserve the right to discontinue any product at any time. 

Shipping Condition

When an order is placed, it will be shipped to an address designated by you as long as that shipping address is compliant with the shipping restrictions contained on the Site. We only trust legitimate and established third-party shipping agents to ensure the safe and on-time delivery of your purchased products.

We will not be held responsible for any delays due to unforeseen circumstances like bad weather and other logistical issues. However, we will keep you updated as much as we can, and you are able to track your parcel’s location through the provided tracking number. 

Faulty Product and Change of Mind Returns

We take pride in the products and services we offer. You are always welcome to return the products purchased from the Site.

For more information, please consult our Shipping and Returns Policy

Order Confirmation

When you place an order, you will receive an acknowledgment email confirming receipt of your order. We only process and finalise your order once payment has been approved by our third-party payment software.

We reserve the right, without prior notice, to limit the quantity of any product and/or refuse any service to any customer if deemed necessary. In the event an order needs to be revised or cancelled, we will attempt to notify you by contacting the email and/or phone number provided at the time the purchase was made.

In some cases, we may verify your order details prior to the acceptance and/or shipment of your order. 

Email Communication

By purchasing on the Site or otherwise creating an account on the Site, you agree to our Privacy Policy, and you agree that you will receive communications such as newsletters, regarding our products and services.

You can freely unsubscribe from non-essential communication by following the instructions provided in such message(s). Unsubscribing will prevent you from receiving special offers, promos, and other important updates. You will continue to receive essential communications to facilitate a transaction, such as to complete a sale or provide you with information related to a purchase or enrolment. 

Please keep us informed of any changes in your email address so you may continue to receive our communications without interruption. 

User Comments

We allow users to post reviews and comments (“User Comments”) on the Site. These Customer Reviews are provided on a non-confidential basis and, by submitting User Comments, you are granting us an irrevocable and unrestricted license to display and use such User Comments. You agree that no User Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. You further agree that no User Comments submitted by you to the Site will be unlawful, abusive, or obscene material. You are, and shall remain solely responsible for the content of any User Comments you make.

Although User Comments may be posted on the Site, the posting of those submissions does not constitute our endorsement of such User Comments. We are not responsible or liable for any claim, including, without limitation, loss or injury to real, tangible, or intellectual property, violations of personal privacy or privacy rights, actual, consequential, or punitive damages, personal injury, or wrongful death made in connection with User Comments. 

We reserve the right to remove any User Comments that we deem to violate the above.

Links to Third Party Site

The Site may include external links developed and maintained by a legitimate third-party source such as YouTube videos and other child-appropriate pages. These links are provided to you solely as a convenience. Access to these third-party websites is at your own risk, and we will not hold any liability on any outward incident related to such access.

Prohibited Uses of Site

You understand and agree not to:

  • post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact the Company;
  • act in a manner that will impact user experience and security of the Site;
  • user any illegal or unwanted software, code, or third-party tool scrape the Site, or act as a bot to navigate the Site.

Registration, Accounts, and Passwords

You are responsible for the personal protection and security of any account, username or password you may use to access the Site. Username and password are confidential and should not be shared with anyone including friends and family. You are responsible for all activities conducted on the Site that can be linked or traced back to your account. In the scenario where unauthorised activity or a breach has been detected, you should notify us immediately at info@creativeplayground.com.au.

We reserve the right to access and disclose any information, including account data and other sensitive information to comply with applicable laws and lawful government requests.

Disclaimer of Warranty & Limitation of Liability

The information of materials, content and services provided on or through the Site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. 

No warranties, express or implied, will be extended beyond the description of the merchandise contained on the order confirmation. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

You should not rely on any information accessed using the Site to make a purchasing decision. It is your responsibility to ensure that the products are suitable for your needs. We do not warrant that the products will meet your individual requirements. All products should be used responsibly and strictly in accordance with any instructions included with the packaging. 

No warranties, expressed or implied will be extended to the courses and services provided by the Company. The Company makes every effort to ensure that activities encouraged to our students, information given, and taught to our students is accurate and current. If you disagree with the information given in our courses, you may get in contact with us to discuss your concerns at info@creativeplayground.com.au.

We will not be liable for any damages of any kind arising from the use of the Site. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. Additional rights will be given if such laws apply to you. 


You agree to indemnify and hold us, our directors, officers, staff, agents, affiliates, and subsidiaries unaccountable from all claims, damages, and costs, including attorney fees, arising from or related to your use of this Site or breach of these Terms.


In the event of any dispute under these Terms, the Company and the Customer agree to negotiate to resolve the dispute in good faith. Disputes should be sent to our email at info@creativeplayground.com.au


We are committed to protecting the privacy of Customers and visitors to the Site. For enquiries regarding how your information is collected, stored, and used please see our Privacy Policy.

Customer Service

If you do not understand any of the foregoing Terms or if you have any questions or comments, please contact us at info@creativeplayground.com.au

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